(2018) Science and education, 2, 50-64. Odessa.

Svitlana Kondratiuk,
PhD (Candidate of Pedagogical Sciences), associate professor,
Olha Shapovalova,
PhD (Candidate of Pedagogical Sciences), senior lecturer,
Department of Preschool and Primary Education,
Anton Vertel,
PhD (Candidate of Philosophic Sciences), lecturer,
Department of Psychology,
Sumy State Pedagogical University named after A. S. Makarenko,
78, Romenska Str., Sumy, Ukraine

USING EXPERIENCE OF EDUCATIONAL SERVICE QUALITY MANAGEMENT
IN THE SYSTEM OF SECONDARY EDUCATION IN GREAT BRITAIN AND UKRAINE

The paper deals with modern approaches to the management of education service quality in the system of secondary education of Ukraine and prognostic prospects of using progressive British experience of education service quality management in secondary education. The peculiarities of external and internal provision of the secondary education quality in Ukraine have been distinguished. Common aspects in education service quality management in secondary education in Ukraine and Great Britain in the field of normative legislation, procedural foundations of quality management have been considered. Both counties have developed legislative base of education service quality management in secondary education which regulates the most significant aspects of this process. The central authorities – Ministries of education – both in Ukraine and Great Britain under modern conditions have a great number of powers concerning, first and foremost, regulating the national education policy, development of education standards on the national level, etc. The mandatory stages of internal assessment of the quality of education in both countries are collection and processing of information performed by means of a number of methods (such as questioning, interviewing, documents analyzing, etc.), manifestation of conclusions in the form of a report and providing recommendations for further improvement of an educational institutions’ work.

management, experience, education service quality, secondary education.

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