Svitlana Kondratiuk, Olha Shapovalova, Anton Vertel. Using Experience of Educational Service Quality Management in The System of Secondary Education in Great Britain and Ukraine.

(2018) Science and education, 2, 50-64. Odessa.


DOI:

Svitlana Kondratiuk,
PhD (Candidate of Pedagogical Sciences), associate professor,
Olha Shapovalova,
PhD (Candidate of Pedagogical Sciences), senior lecturer,
Department of Preschool and Primary Education,
Anton Vertel,
PhD (Candidate of Philosophic Sciences), lecturer,
Department of Psychology,
Sumy State Pedagogical University named after A. S. Makarenko,
78, Romenska Str., Sumy, Ukraine


USING EXPERIENCE OF EDUCATIONAL SERVICE QUALITY MANAGEMENT
IN THE SYSTEM OF SECONDARY EDUCATION IN GREAT BRITAIN AND UKRAINE


SUMMARY:

The paper deals with modern approaches to the management of education service quality in the system of secondary education of Ukraine and prognostic prospects of using progressive British experience of education service quality management in secondary education. The peculiarities of external and internal provision of the secondary education quality in Ukraine have been distinguished. Common aspects in education service quality management in secondary education in Ukraine and Great Britain in the field of normative legislation, procedural foundations of quality management have been considered. Both counties have developed legislative base of education service quality management in secondary education which regulates the most significant aspects of this process. The central authorities – Ministries of education – both in Ukraine and Great Britain under modern conditions have a great number of powers concerning, first and foremost, regulating the national education policy, development of education standards on the national level, etc. The mandatory stages of internal assessment of the quality of education in both countries are collection and processing of information performed by means of a number of methods (such as questioning, interviewing, documents analyzing, etc.), manifestation of conclusions in the form of a report and providing recommendations for further improvement of an educational institutions’ work.


KEYWORDS:

management, experience, education service quality, secondary education.


FULL TEXT:

 


REFERENCES:

1. Zakon Ukrainy “Pro zahalnu seredniu osvitu” iz zminamy, vnesennymy zhidno iz zakonom № 76-VIII vid 28.12.2014, ВВР, 2015, № 6, st. 40 [Law of Ukraine “On higher education” with changes implemented according to the law № 76-VIII dated 28.12.2014, ВВР, 2015, № 6, art. 40]. Retrieved from: http://zakon4.rada.gov.ua/laws/show/651- 14/print1421216054602064 [in Ukrainian].
2. Polozhennia pro derzhavny pidsumkovu atestatsiu uchniv systemi zahalnoi serednioi osvity, zatverdzheno nakazom Ministerstva osvity I nauky vid 30.12.2014 № 1547 zareiestrovanoho v Ministerstvi Yustytsii Ukrainy 14.02.2015 № 157/26602 [Regulation on state attestation of school students in the system of secondary education, approved by the Ministry of education and science dated 30.12.2014 № 1547 registered in the Ministry of Justice of Ukraine dated 14.02.2015 №157/26602]. Retrieved from: http://zakon0.rada.gov.ua/laws/show/z0157-15 [in Ukrainian].
3. Nakaz MON Ukrainy “Pro zatverdzhennia Poriadku atestatsii doshkilnykh, zahalnoosvitnikh, pozashkilnykh navhcalnykh zakladiv № 67 vid 30.01.15 [Order of Ministry of education and science of Ukraine “On regulation of the rules of attesting preschool, comprehensive, extracurricular educational institutions #67 dated 30.01.15”]. Zhurnal vidkrytyi urok – Open lesson journal. Retrieved from:http://osvita.ua/legislation/other/46126/ [in Ukrainian].
4. Polozhennia pro vnutrishnioshkilnyi control [Regulation on internal school control]. Zhurnal vidkrytyi urok – Open lesson journal. Retrieved from: http://ru.osvita.ua/school/manage/3500/ [in Ukrainian].
5. Zakon Ukrainy “Pro zahalnu seredniu osvitu” zi zminamy, vnesennymy zhidno iz zakonom № 76-VIII vid 28.12.2014, ВВР, 2015, № 6, st. 40 [Law of Ukraine “On secondary education” which changes implemented according to the law № 76-VIII dated 28.12.2014, ВВР, 2015, № 6, art. 40]. Retrieved from: http://zakon4.rada.gov.ua/laws/show/651- 14/print1421216054602064. [in Ukrainian].
6. Typove polozhennia pro atestatsiu pedahohichnykh pratsivnykiv, zatverdzhene nakazom MON Ukrainy vid 06.10.2010 № 930 [Regulation on teaching staff attestation approved by the order of Ministry of education and science of Ukraine dates 06.10.2010 № 930]. Retrieved from: http://kodeksy.com.ua/norm_akt/source [in Ukrainian].
7. Arthur, L., Marland, H., Pill, A., and Rea, T. (2006). Postgraduate professional development for teachers: Motivational and inhibiting factors affecting the completion of awards. Journal of In-service Education, 2, 201-219 [in English].
8. Assessment and reporting arrangements: Key stage 2 (2014). National curriculum assessments. Standards and testing agency [in English].
9. Ball, S. (2012). Global Education Inc. New Policy Network and the Neoliberal Imaginary. London: Routledge [in English]. 10. Bell, L. (2006). Education Policy: Process, Themes and Impact. London: Routledge [in English].

  fnsnf visegrad fund da                                                                 eua konfucius   
Яндекс.Метрика
 
  tempus pedpresa mon.gov observatory